Leadership Style and Its Impact on Employees

FACULITY OF GRADUATE STUDIES MBA PROGRAM THE BANK MANAGERS' LEADERSHIP STYLE AND ITS IMPACT ON EMPLOYEES' JOB SATISFACTION IN THE SOUTH OF WEST BANK BY AFNAN MOHAMMAD AMER ADVISOR DR. SHARIF ABUKARSH This proposition is submitted in incomplete satisfaction of necessities for the level of Master of Business Administration (MBA), College of Graduate Studies, Hebron University. 2009 1 2 ACKNOWLEDGMENT I might want to communicate my gratefulness to the individuals who gave important guidance and help during arrangement of this theory My thankfulness to my Advisor Dr. Sharif Abukarsh for his direction and backing. Also, my thankfulness to all the Bank anagers who permitted me to lead the examination in their branches My gratefulness to each one helped me to make this bit of work completed.3 DECLARATION No part of the work alluded in this investigation has application capability for to been presented another this or as degree any or other college or foundation of learning. 4 a DEDICATION T his bit of work is devoted to all my relatives, particularly to the incredible dad I have, to my valuable mother, my closest companion Akram, and my flawless children; zaid, Sanad, Manar and mohammad, for their understanding and supporting. To them and to each and every individual who took an interest, helped, and empowered me o complete this work, I devote this proposition 5ABSTRACT THE BANK MANAGERS' LEADERSHIP STYLE AND ITS IMPACT ON EMPLOYEES' JOB SATISFACTION IN THE SOUTH OF WEST BANK Job fulfillment is one of the most significant human asset related results, Further; associations that have progressively fulfilled representatives are probably going to be increasingly gainful and productive. Among determinants of occupation fulfillment, authority is seen as a significant indicator and assumes a focal job. This investigation perceives the sorts of the current Bank chiefs' authority style in southern piece of West Bank and its effect on representatives' activity fulfillment from t he view oint of its workers. All the representatives of (20) Bank offices in the southern piece of West Bank which are (390) workers, were the objective populace of the examination. The scientist created one survey utilized as an essential source comprises of three gathering primary information, parts: the this first poll part contained inquiries regarding the representatives segment factors, the subsequent part is about the pointers of the present initiative styles of the Bank chiefs in the southern piece of West Bank and the third part is a session the activity fulfillment of the Bank workers. One hundred dispersed representatives in to twenty a the three tratified Banks of polls orderly southern 6 section have test of West been the Bank. Eighty nine surveys were returned which make the respondents rate (72. 4%). The aftereffects of the exploration featured a solid positive connection between law based administration style and representatives' activity fulfillment, a somewhat frai l positive relationship workers' between work imperious fulfillment and initiative a solid style and negative connection between the laissez reasonable authority style and workers' activity satisfaction.7 CHAPTER ONE THE PROBLEM AND ITS BACKGROUND 1. 1 Introduction Job human fulfillment is asset related ften-examined point the one results, in of the and most significant maybe the executives and the most modern brain science. Further, associations that have progressively fulfilled workers are probably going to be increasingly gainful and beneficial. Employment fulfillment, qualities likely such outcome as client low together and in with ecological other turnover fulfillment, different attributes, authoritatively diminished positive esteemed non-appearance and hierarchical occupation fulfillment, employment will results efficiency, adequacy. (kim 2004) Among determinants of initiative is seen as a significant indicator and assumes a focal job. Authority is the executives work, which i s for the most part coordinated towards individuals and social association, just as the way toward impacting individuals so they will accomplish the objectives of the association (Rad and Yarmohammadian, 2004).By utilizing suitable initiative styles, administrators can influence representative occupation fulfillment, duty and profitability. Administration style can be seen as a progression of administrative mentalities, practices, attributes and abilities dependent on individual and authoritative qualities, initiative interests 8 and dependability of representatives in various circumstances (Mosadeghrad, 2003). What's more, in view of the chronicled improvement of the Banking ector in Palestine which was, at first, set apart by shortcoming and deformation in its structure and exercises because of the political conditions that Palestine experienced. Obviously, there was a massive requirement for building a solid Banking framework ready to meet the prudent and monetary prerequisites o f Palestine. Furthermore, this solid Banking framework chiefly relies upon the human power that like any business must be fulfilled already in referenced, the work representative's place. work And as it was fulfillment is influenced for the most part by the supervisors' authority style. (Parker, 2003) 1. 2 The Paradigm of the Study Independent factors Dependent variableManagers' Leadership style Job fulfillment Autocratic style Democratic style Laissez-reasonable style Employees' segment factors †¢ Sex Academic capability Salary Hierarchy level Moderator factors 9 F igure 1. 1: Conceptual system There is one autonomous variable: chiefs' administration style, which will influence the reliant variable: representatives' activity fulfillment. There are three authority style pointers (totalitarian, majority rule, laissez reasonable), what's more, there are four arbitrator factors: representatives' sex, their scholastic capability, compensation, and pecking order level, that will inf luence the quality of the connection etween the reliant and autonomous factors. (Kenny, 1986) 1. 6 Objectives of the Study This examination plans to achieve the accompanying destinations: 1. To investigate the authority styles of Bank troughs in southern piece of West Bank. 2. To distinguish the best style accomplishing of elevated level employment fulfillment that to be suggested and followed. 3. To investigate the effect of sex, scholastic capability, compensation, progressive system level, in deciding the activity fulfillment of the south West Bank representatives. 4. To investigate the degree of occupation fulfillment of representatives in south West Bank Banks. 1.3 Statement of the Problem Most of the time the achievement or disappointment f any business as a rule and Banking specifically is dictated by the endeavors and by the difficult work done by its human workforce. What's more, since one of the significant elements affecting the workers exercises and occupation fulfillmen t is the initiative style of their supervisors, an investigation of the 10 authority style of the Bank administrators and its connection with the representatives fulfillment is basic for these chiefs to distinguish their styles and its effect on their workers execution, which will straightforwardly influence the Banking execution, with every one of its suggestions on the Palestinian economy. So as to achieve the fundamental goal of this investigation, nswers to the accompanying explicit sub-issues are looked for: 1. What are the essential authority styles of the Bank supervisors from the view purpose of its representatives in southern piece of West Bank? 2. What are the most exceptional qualities of these styles from the view purpose of the workers? 3. What is the workers' activity fulfillment level in southern piece of West Bank? 4. What are the most noteworthy qualities of the workers' activity fulfillment in southern piece of West Bank?5. Is there a reasonable connection between Bank administrators' initiative style and the workers' activity fulfillment in southern piece of West Bank? . Is there a specific sub things in directors' administration style or styles that bring about the most elevated activity fulfillment for the representatives in southern piece of West Bank? 1. 4 Null Hypothesis Based on the difficult explanation referenced over, the exploration speculations for this examination are as per the following: 11 1. There is no critical connection between the administration style of the Bank chiefs and the activity fulfillment of its representatives in southern piece of West Bank. 2. There is no critical contrast in the degree of occupation fulfillment segment of Bank workers factors (sex, in connection scholarly to the capability, alary, chain of command level). 1. 5 Significance of the Study Job fulfillment is a fundamental part of the human asset related results. Furthermore, due to its essentialness in an association, work fulfillment is maybe th e frequently contemplated subject in the executives and in modern brain research (Kim 2004). What's more, since work fulfillment is exceptionally influenced by chiefs' initiative style.The essentialness of this investigation is underlined as this examination is the first in Palestine as indicated by the information on the analyst done in the Banking division The significance advancement of this Banking study area, lies and in its contemplating mpact on the elements that may improve or prevent representatives' activity fulfillment. On the clients level, the more representatives fulfillment, implies the protection of a superior help, from one hand, and then again , the prosperity of the Banking workers will have its unmistakable impact on the Banking division success,12 which the client will legitimately feel; as an accomplishment in significant economy key player. The aftereffects of this examination will feature the impact of the board style hands on fulfillment, which will be an ex tra commitment to the national writing that will help in a superior making arrangements for future formative lans of the Banking area in Palestine. 1. 7 Scope and Limitation of the Study The time scope: the hour of the examination from January, 2008 to March, 2009. The spot scope: The exploration will be made out of all the Palestinian Banks in the southern piece of West Bank (Hebron, Bethlehem, Betjalah). Human degree: all the representatives of the Palestinian Banks in the southern piece of West Bank will be the number of inhabitants in the exploration. Confinements of the investigation